IT IS TIME TO RAISE YOUR CUSTOMER EXPERIENCE
Your Speech Analytics Solution for Improved Business Outcomes
A one stop solution to boost your contact center performance, increase your revenues, and improved customer loyalty.
Integrated dashboards for you to analyse multiple focus areas based on your interest and business needs.
Better understand speaker interactions by separating each side of the conversation.
Cloud or On-Premise
Available as an option to host over the cloud or on-site, thereby asserting more physical control of the tool.
PCI DSS Redaction
Aids in automatically identifying and redacting credit card and other PCI sensitive information of clients.
Low Learning Curve
Comes with built-in user friendliness so that your on-boarding happens seamlessly leading to faster results.
Brings in more than 6 language packs like French Canadian, European and American English and more.
NO MORE AMBIGUITY WITH YOUR DATA
Get the Right Insights from your Contact Center Data.
Drive Customer Experience, Satisfaction and Loyalty.
A Tool for Empowering Your Agents And Contact Center
With SmartSpeech, it becomes much easier to measure and improve your agent performance with targeted training programs based on gaps.
SmartSpeech helps in understanding your agent behaviour and performance better using speech to text insights. With automatic scoring of agent interactions, it eliminates all the time from manual processes.
SmartSpeech can be employed to understand the reasons for inefficient call handling, increase first call resolutions and improve your agent’s sales. You can even use this tool to develop more customized training programs for your agents which will reduce the on boarding time and boost performance of them.
Avg Cost Savings for Clients
Avg Time Savings for Clients
Avg Improvement of FCRs
More Special Features
SmartSpeech comes with more special features that can be utilized by contact center managers
and organizations to derive better results for their business.
Integrate valuable metadata for silence, speaker clarity & talk-over information.
New Hire Assessment
Helps in performing new hire proficiency assessment and identifying training needs.
Automatically redact sensitive information from your audio and text output.