Many companies have begun implementing speech analytics in their call centers. The goal is to decrease the average handling time and improve first-cal...
Why Use Speech Analytics at All?
A speech analytics solution helps companies analyze customer conversations to determine their lifetime value, identify broken processes, and introduce...
Why Speech Analytics is considered to be the Best Solution for Call Centers
With the advent of advanced speech analytics, call centers have seen a great deal of improvement. This technology can help companies improve marketing...
How to Reduce Average Handle Time Using Speech Analytics in a Call Center
Using speech analytics can help contact centers drastically reduce the average handling time of a call. These tools allow agents to identify words tha...
How to Harness the The voice of the consumer (VOC)?
The voice of the consumer (VOC) can be used in a variety of ways to improve the customer experience. Through proactive communication, a company can de...
What is ASR (automated speech recognition), and why it’s important?
Automated speech recognition (ASR) is a technology that enables users of information systems to address entries rather than punching numbers on a keyp...
7 Key Speech Analytics Use Cases For Contact Centers
Call data is a goldmine of information that helps one gain rich and relevant insights about their customers’ satisfaction, customers’ churn, agent...
Call Center Productivity – This Is How Speech Analytics Can Help
With an upsurge in competition among organizations across industries, the pressure has moved onto contact centers to deliver exceptional customer serv...
Top 10 Key Factors To Consider Before Implementing Speech Analytics
With the speech analytics market size expected to grow at a CAGR of 18.2 percent between 2017 and 2022, the industry experts assume the number to grow...
Uncapping The Potential of Next-Generation Contact Centers Using Speech Analytics
When talking about contact centers, the first image that strikes each of our minds’ is a large room with cubicles arranged in an orderly manner, age...
