automated speech recognition

What is ASR (automated speech recognition), and why it’s important?

Automated speech recognition (ASR) is a technology that enables users of information systems to address entries rather than punching numbers on a keypad. ASR was used primarily to furnish information and to reroute telephone calls. In recent years, ASR has grown famous in the customer service divisi...
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Key Speech Analytics Use Cases For Contact Centers

7 Key Speech Analytics Use Cases For Contact Centers

Call data is a goldmine of information that helps one gain rich and relevant insights about their customers’ satisfaction, customers’ churn, agent performance, and campaign effectiveness rate. With a remarkable increase in the total inflow of the customer calls to the contact centers, reviewing ...
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Call Center Productivity How Speech Analytics Can Help

Call Center Productivity – This Is How Speech Analytics Can Help

With an upsurge in competition among organizations across industries, the pressure has moved onto contact centers to deliver exceptional customer service. Providing a remarkable customer service has become the key determining factor for their success. To enable this, it has become vital for the cont...
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Key Factors To Consider Before Implementing Speech Analytics

Top 10 Key Factors To Consider Before Implementing Speech Analytics

With the speech analytics market size expected to grow at a CAGR of 18.2 percent between 2017 and 2022, the industry experts assume the number to grow from USD 941.1 million in 2017 to USD 2,175.8 million by 2022 (Source). The critical factors that would play a significant role in attaining this gro...
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Next-Generation Call Center with Speech Analytics

Uncapping The Potential of Next-Generation Contact Centers Using Speech Analytics

When talking about contact centers, the first image that strikes each of our minds’ is a large room with cubicles arranged in an orderly manner, agents attending the customers’ calls, and their supervisors hustling to make sure that none of the customer’s queries stands unresolved. However, as...
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