When talking about contact centers, the first image that strikes each of our minds’ is a large room with cubicles arranged in an orderly manner, age...
10 Incredibly Useful Agent-Related Metrics That Can Be Improved Using Speech Analytics
In this era of advanced technologies, customers prefer to opt for some unique and sophisticated communication channels such as email, chat and social ...
Top 8 Myths Debunked About Speech Analytics
You have been managing a booming contact center for the past few years. But, over the last few months, you have observed that your agents are unable t...
How Call Data Analysis Can Help Drive Actionable Insights?
In the present day scenario, almost every customer contacts the call center due to reasons like resolving their query, getting an issue fixed or inqui...
This is Why The Cost of Implementing Speech Analytics Software is Justified
Joe is facing a glitch in his newly purchased phone and so, calls up the brand’s customer support number. Before getting connected to a customer ser...
Gender Identification Using Voice Data – Putting Customer Communications to Work
Years back, it was said that a successful organization is the one that is always at its toes to listen to their customer’s query so that an appropri...
Speaker Separation – Listening to What You Need To Hear
The modern-age contact centers focus on attaining maximum customer satisfaction. From making the best use of the available resources to going beyond t...
10 Ways in Which Speech Analytics May Affect Your ROI
There is no dearth of the ways in which a customer can interact with their service provider. Email, chat, social media and instant messaging have undo...
10 Ways To Improve Your Agent’s Performance Using Speech Analytics
A large number of calls are handled by the call center executives each day. What’s impressive about these calls is that they are loaded with an abun...
10 Best Practices to Gain the Most Using Speech Analytics Software
In this digitally advanced world, the communication between a customer and a service provider has evolved a lot, from a simple phone call to chat and ...