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  • Use Cases of Speech Analytics
Speech Analytics
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7 Key Speech Analytics Use Cases For Contact Centers

Call data is a goldmine of information that helps one gain rich and relevant insights about their customers’ satisfaction, customers’ churn, agent...

Smartspeech Team May 13, 2019
Speech Analytics
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Call Center Productivity – This Is How Speech Analytics Can Help

With an upsurge in competition among organizations across industries, the pressure has moved onto contact centers to deliver exceptional customer serv...

Smartspeech Team April 25, 2019
Speech Analytics
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Top 10 Key Factors To Consider Before Implementing Speech Analytics

With the speech analytics market size expected to grow at a CAGR of 18.2 percent between 2017 and 2022, the industry experts assume the number to grow...

Smartspeech Team April 24, 2019
Speech Analytics
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Uncapping The Potential of Next-Generation Contact Centers Using Speech Analytics

When talking about contact centers, the first image that strikes each of our minds’ is a large room with cubicles arranged in an orderly manner, age...

Smartspeech Team March 29, 2019
Speech Analytics
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10 Incredibly Useful Agent-Related Metrics That Can Be Improved Using Speech Analytics

In this era of advanced technologies, customers prefer to opt for some unique and sophisticated communication channels such as email, chat and social ...

Smartspeech Team March 25, 2019
Speech Analytics
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Top 8 Myths Debunked About Speech Analytics

You have been managing a booming contact center for the past few years. But, over the last few months, you have observed that your agents are unable t...

Smartspeech Team March 1, 2019
Analytics
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How Call Data Analysis Can Help Drive Actionable Insights?

In the present day scenario, almost every customer contacts the call center due to reasons like resolving their query, getting an issue fixed or inqui...

Smartspeech Team February 15, 2019
Speech Analytics
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This is Why The Cost of Implementing Speech Analytics Software is Justified

Joe is facing a glitch in his newly purchased phone and so, calls up the brand’s customer support number. Before getting connected to a customer ser...

Smartspeech Team December 26, 2018
Speech Analytics
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Gender Identification Using Voice Data – Putting Customer Communications to Work

Years back, it was said that a successful organization is the one that is always at its toes to listen to their customer’s query so that an appropri...

Smartspeech Team December 4, 2018
Speech Analytics
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Speaker Separation – Listening to What You Need To Hear

The modern-age contact centers focus on attaining maximum customer satisfaction. From making the best use of the available resources to going beyond t...

Smartspeech Team November 15, 2018
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RECENT POSTS

  • Why now is the Right Time to Invest in Speech Analytics for Your Contact Center?

    16 September, 2020

  • Using Speech Analytics

    7 Key Speech Analytics Use Cases For Contact Centers

    13 May, 2019

  • Call Center Productivity

    Call Center Productivity – This Is How Speech Analytics Can Help

    25 April, 2019

  • conatct center solutions

    Top 10 Key Factors To Consider Before Implementing Speech Analytics

    24 April, 2019

Tags

Agent Performance analytics BPO Business Call Data Contact Center Contact Centers customer experience Customer Service Gender Identification Myths predictive analytics ROI SmartSpeech Software Speaker Separation speech analytics speech analytics software speech analytics solutions speech analytics technology speech analytics tools Speech Recognition Voice Data
About Us

MK SmartSpeech enables advanced call analytics using Speech to Text technology and is brought to you by MattsenKumar in partnership with Voci.

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Recent Posts
  • Why now is the Right Time to Invest in Speech Analytics for Your Contact Center?
  • 7 Key Speech Analytics Use Cases For Contact Centers
  • Call Center Productivity – This Is How Speech Analytics Can Help
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