speech analytics software

10 Ways in Which Speech Analytics May Affect Your ROI

There is no dearth of the ways in which a customer can interact with their service provider. Email, chat, social media and instant messaging have undoubtedly simplified the ways in which two individuals interact. But, even in this era of modern and advanced technologies, the telephonic conversation ...
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voice evaluation tools

7 Ways in Which Automated Voice Evaluation Saves Time

Speech analytics is one of the recent developments in the world of technology. Available with an ability to create identifiable and easy to understand voice data and communication trends, speech analytics is a user-friendly tool that helps improve the quality of your services, reduce the total costs...
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