conatct center solutions

Published On - April 24, 2019

Smartspeech Team Speech AnalyticsTags: , ,

Top 10 Key Factors To Consider Before Implementing Speech Analytics

With the speech analytics market size expected to grow at a CAGR of 18.2 percent between 2017 and 2022, the industry experts assume the number to grow from USD 941.1 million in 2017 to USD 2,175.8 million by 2022 (Source). The critical factors that would play a significant role in attaining this gro...
Read More
agent-related metrics

Published On - March 25, 2019

Smartspeech Team Speech AnalyticsTags: , , ,

10 Incredibly Useful Agent-Related Metrics That Can Be Improved Using Speech Analytics

In this era of advanced technologies, customers prefer to opt for some unique and sophisticated communication channels such as email, chat and social media. Even when these channels are following the latest technology trends and simplifying communication, none of them can supersede the significance ...
Read More
voice evaluation tools

Published On - September 21, 2018

Smartspeech Team Speech AnalyticsTags: , ,

7 Ways in Which Automated Voice Evaluation Saves Time

Speech analytics is one of the recent developments in the world of technology. Available with an ability to create identifiable and easy to understand voice data and communication trends, speech analytics is a user-friendly tool that helps improve the quality of your services, reduce the total costs...
Read More