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Speech Analytics
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7 Key Speech Analytics Use Cases For Contact Centers

Call data is a goldmine of information that helps one gain rich and relevant insights about their customers’ satisfaction, customers’ churn, agent...

Smartspeech Team May 13, 2019
Speech Analytics
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Call Center Productivity – This Is How Speech Analytics Can Help

With an upsurge in competition among organizations across industries, the pressure has moved onto contact centers to deliver exceptional customer serv...

Smartspeech Team April 25, 2019
Speech Analytics
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5 Ways in Which Speech Analytics Can Benefit Your Business

In a customer-centric industry, it is apparent to have customers who face challenges when using your products or services. They might have queries for...

Smartspeech Team September 20, 2018

RECENT POSTS

  • Using Speech Analytics

    7 Key Speech Analytics Use Cases For Contact Centers

    13 May, 2019

  • Call Center Productivity

    Call Center Productivity – This Is How Speech Analytics Can Help

    25 April, 2019

  • conatct center solutions

    Top 10 Key Factors To Consider Before Implementing Speech Analytics

    24 April, 2019

  • next-generation contact centers

    Uncapping The Potential of Next-Generation Contact Centers Using Speech Analytics

    29 March, 2019

Tags

Agent Performance analytics BPO Business Call Data Contact Center Contact Centers customer experience Customer Service Gender Identification Myths predictive analytics ROI SmartSpeech Software Speaker Separation speech analytics speech analytics software speech analytics solutions speech analytics technology speech analytics tools Speech Recognition Voice Data
About Us

MK SmartSpeech enables advanced call analytics using Speech to Text technology and is brought to you by MattsenKumar in partnership with Voci.

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Recent Posts
  • 7 Key Speech Analytics Use Cases For Contact Centers
  • Call Center Productivity – This Is How Speech Analytics Can Help
  • Top 10 Key Factors To Consider Before Implementing Speech Analytics
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