Using Speech Analytics

7 Key Speech Analytics Use Cases For Contact Centers

Call data is a goldmine of information that helps one gain rich and relevant insights about their customers’ satisfaction, customers’ churn, agent performance, and campaign effectiveness rate. With a remarkable increase in the total inflow of the customer calls to the contact centers, reviewing ...
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Call Center Productivity

Call Center Productivity – This Is How Speech Analytics Can Help

With an upsurge in competition among organizations across industries, the pressure has moved onto contact centers to deliver exceptional customer service. Providing a remarkable customer service has become the key determining factor for their success. To enable this, it has become vital for the cont...
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conatct center solutions

Top 10 Key Factors To Consider Before Implementing Speech Analytics

With the speech analytics market size expected to grow at a CAGR of 18.2 percent between 2017 and 2022, the industry experts assume the number to grow from USD 941.1 million in 2017 to USD 2,175.8 million by 2022 (Source). The critical factors that would play a significant role in attaining this gro...
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speech analytics software

10 Ways in Which Speech Analytics May Affect Your ROI

There is no dearth of the ways in which a customer can interact with their service provider. Email, chat, social media and instant messaging have undoubtedly simplified the ways in which two individuals interact. But, even in this era of modern and advanced technologies, the telephonic conversation ...
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