Many companies have begun implementing speech analytics in their call centers. The goal is to decrease the average handling time and improve first-call resolution rates. Using speech analytics can help call center agents identify the cause of repeated or annoying calls, which will help improve custo...

A speech analytics solution helps companies analyze customer conversations to determine their lifetime value, identify broken processes, and introduce improvements. This type of data can help businesses improve their marketing and sales strategies. It can also be used to measure brand perception, pr...

With the advent of advanced speech analytics, call centers have seen a great deal of improvement. This technology can help companies improve marketing messages, reduce churn, increase sales, and automate processes. In addition, it can help determine what kinds of customers have certain characteristi...