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  • Use Cases of Speech Analytics
Speech Analytics
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7 Key Speech Analytics Use Cases For Contact Centers

Call data is a goldmine of information that helps one gain rich and relevant insights about their customers’ satisfaction, customers’ churn, agent...

Smartspeech Team May 13, 2019
Speech Analytics
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Call Center Productivity – This Is How Speech Analytics Can Help

With an upsurge in competition among organizations across industries, the pressure has moved onto contact centers to deliver exceptional customer serv...

Smartspeech Team April 25, 2019
Speech Analytics
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Uncapping The Potential of Next-Generation Contact Centers Using Speech Analytics

When talking about contact centers, the first image that strikes each of our minds’ is a large room with cubicles arranged in an orderly manner, age...

Smartspeech Team March 29, 2019
Speech Analytics
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This is Why The Cost of Implementing Speech Analytics Software is Justified

Joe is facing a glitch in his newly purchased phone and so, calls up the brand’s customer support number. Before getting connected to a customer ser...

Smartspeech Team December 26, 2018
Speech Analytics
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Speaker Separation – Listening to What You Need To Hear

The modern-age contact centers focus on attaining maximum customer satisfaction. From making the best use of the available resources to going beyond t...

Smartspeech Team November 15, 2018

RECENT POSTS

  • Why now is the Right Time to Invest in Speech Analytics for Your Contact Center?

    16 September, 2020

  • Using Speech Analytics

    7 Key Speech Analytics Use Cases For Contact Centers

    13 May, 2019

  • Call Center Productivity

    Call Center Productivity – This Is How Speech Analytics Can Help

    25 April, 2019

  • conatct center solutions

    Top 10 Key Factors To Consider Before Implementing Speech Analytics

    24 April, 2019

Tags

Agent Performance analytics BPO Business Call Data Contact Center Contact Centers customer experience Customer Service Gender Identification Myths predictive analytics ROI SmartSpeech Software Speaker Separation speech analytics speech analytics software speech analytics solutions speech analytics technology speech analytics tools Speech Recognition Voice Data
About Us

MK SmartSpeech enables advanced call analytics using Speech to Text technology and is brought to you by MattsenKumar in partnership with Voci.

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Recent Posts
  • Why now is the Right Time to Invest in Speech Analytics for Your Contact Center?
  • 7 Key Speech Analytics Use Cases For Contact Centers
  • Call Center Productivity – This Is How Speech Analytics Can Help
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