When talking about contact centers, the first image that strikes each of our minds’ is a large room with cubicles arranged in an orderly manner, age...
This is Why The Cost of Implementing Speech Analytics Software is Justified
Joe is facing a glitch in his newly purchased phone and so, calls up the brand’s customer support number. Before getting connected to a customer ser...
Speaker Separation – Listening to What You Need To Hear
The modern-age contact centers focus on attaining maximum customer satisfaction. From making the best use of the available resources to going beyond t...