In this era of advanced technologies, customers prefer to opt for some unique and sophisticated communication channels such as email, chat and social ...
Top 8 Myths Debunked About Speech Analytics
You have been managing a booming contact center for the past few years. But, over the last few months, you have observed that your agents are unable t...
How Call Data Analysis Can Help Drive Actionable Insights?
In the present day scenario, almost every customer contacts the call center due to reasons like resolving their query, getting an issue fixed or inqui...
Speaker Separation – Listening to What You Need To Hear
The modern-age contact centers focus on attaining maximum customer satisfaction. From making the best use of the available resources to going beyond t...
