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Speech Analytics
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10 Incredibly Useful Agent-Related Metrics That Can Be Improved Using Speech Analytics

In this era of advanced technologies, customers prefer to opt for some unique and sophisticated communication channels such as email, chat and social ...

Smartspeech Team March 25, 2019
Speech Analytics
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Top 8 Myths Debunked About Speech Analytics

You have been managing a booming contact center for the past few years. But, over the last few months, you have observed that your agents are unable t...

Smartspeech Team March 1, 2019
Analytics
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How Call Data Analysis Can Help Drive Actionable Insights?

In the present day scenario, almost every customer contacts the call center due to reasons like resolving their query, getting an issue fixed or inqui...

Smartspeech Team February 15, 2019
Speech Analytics
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Speaker Separation – Listening to What You Need To Hear

The modern-age contact centers focus on attaining maximum customer satisfaction. From making the best use of the available resources to going beyond t...

Smartspeech Team November 15, 2018

RECENT POSTS

  • Using Speech Analytics

    7 Key Speech Analytics Use Cases For Contact Centers

    13 May, 2019

  • Call Center Productivity

    Call Center Productivity – This Is How Speech Analytics Can Help

    25 April, 2019

  • conatct center solutions

    Top 10 Key Factors To Consider Before Implementing Speech Analytics

    24 April, 2019

  • next-generation contact centers

    Uncapping The Potential of Next-Generation Contact Centers Using Speech Analytics

    29 March, 2019

Tags

Agent Performance analytics BPO Business Call Data Contact Center Contact Centers customer experience Customer Service Gender Identification Myths predictive analytics ROI SmartSpeech Software Speaker Separation speech analytics speech analytics software speech analytics solutions speech analytics technology speech analytics tools Speech Recognition Voice Data
About Us

MK SmartSpeech enables advanced call analytics using Speech to Text technology and is brought to you by MattsenKumar in partnership with Voci.

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Recent Posts
  • 7 Key Speech Analytics Use Cases For Contact Centers
  • Call Center Productivity – This Is How Speech Analytics Can Help
  • Top 10 Key Factors To Consider Before Implementing Speech Analytics
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