agent-related metrics

10 Incredibly Useful Agent-Related Metrics That Can Be Improved Using Speech Analytics

In this era of advanced technologies, customers prefer to opt for some unique and sophisticated communication channels such as email, chat and social media. Even when these channels are following the latest technology trends and simplifying communication, none of them can supersede the significance ...
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speaker separation

Speaker Separation – Listening to What You Need To Hear

The modern-age contact centers focus on attaining maximum customer satisfaction. From making the best use of the available resources to going beyond their scope to make their customers happy, the agents at these contact centers ensure that every query raised by their customer is heard and an optimum...
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