next-generation contact centers

Uncapping The Potential of Next-Generation Contact Centers Using Speech Analytics

When talking about contact centers, the first image that strikes each of our minds’ is a large room with cubicles arranged in an orderly manner, agents attending the customers’ calls, and their supervisors hustling to make sure that none of the customer’s queries stands unresolved. However, as...
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speaker separation

Speaker Separation – Listening to What You Need To Hear

The modern-age contact centers focus on attaining maximum customer satisfaction. From making the best use of the available resources to going beyond their scope to make their customers happy, the agents at these contact centers ensure that every query raised by their customer is heard and an optimum...
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