agent-related metrics

Published On - March 25, 2019

Smartspeech Team Speech AnalyticsTags: , , ,

10 Incredibly Useful Agent-Related Metrics That Can Be Improved Using Speech Analytics

In this era of advanced technologies, customers prefer to opt for some unique and sophisticated communication channels such as email, chat and social media. Even when these channels are following the latest technology trends and simplifying communication, none of them can supersede the significance ...
Read More
agent's performance

Published On - October 8, 2018

Smartspeech Team Speech AnalyticsTags: , ,

10 Ways To Improve Your Agent’s Performance Using Speech Analytics

A large number of calls are handled by the call center executives each day. What’s impressive about these calls is that they are loaded with an abundance of information about the customers as well as the agents. This information is generally related to customer queries, the solution offered by the...
Read More