agent-related metrics

10 Incredibly Useful Agent-Related Metrics That Can Be Improved Using Speech Analytics

In this era of advanced technologies, customers prefer to opt for some unique and sophisticated communication channels such as email, chat and social media. Even when these channels are following the latest technology trends and simplifying communication, none of them can supersede the significance ...
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agent's performance

10 Ways To Improve Your Agent’s Performance Using Speech Analytics

A large number of calls are handled by the call center executives each day. What’s impressive about these calls is that they are loaded with an abundance of information about the customers as well as the agents. This information is generally related to customer queries, the solution offered by the...
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