This case study looks at how SmartSpeech used its out-of-the box industry leading transcription accuracy to increase the effectiveness of outbound sales calls for a set-top box company.
1. How SmartSpeech analyzes the data from the sales calls and creates a model to identify the best leads and tailor the conversation to increase the chances of a sale.

2.How to improve the customer experience, enabling the company to build relationships with its customers.

3.How the company significantly increases its conversion rate and successfully closes more sales.

Unleash the potential of your
data through speech analytics

There’s a gold mine of customer interaction data stored within the interactions occurring every day in your contact center. Signup to know more on how speech analytics can help you reveal root causes and invaluable client insights

faster-results
Faster Results

Blazing fast ingestion speeds, convert your 1000 hrs. worth of audio into searchable text.

actionable-Insights
Actionable Insights

Improve sales performance, Enhance customer experience, Reduce handle time, Increase call center compliance, Improve customer retention.

higher-roi
Higher ROI

Distinctive Features

CLOUD OR ON-PREMISE

Option to host over the cloud or on-site there by asserting more physical control as needed

SPEAKER SEPARATION

Better understand speaker interactions by separating each side of the conversation.

SILENCE/TALK OVER METADATA
CUSTOMIZABLE WEB INTERFACE

Customize interface with visualizations & targeted extracts from customer interactions

INTELLIGENT DASHBOARDS

Analyze multiple focus areas through integrated dashboards

TREND BASED REPORTING
NEW HIRE TRAINING/ ASSESSMENT

Perform new hire proficiency assessment and identify training needs based on voice interactions

EMOTIONAL INTELLIGENCE

Perform assessment of customer emotions & sentiment for better grasp of customer experience

PCI DSS COMPLIANT

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