No Cost Proof of Concept – Ingest & Analyze 1000 Hours of Your Own Audio

Experience the power of Speech Analytics.

SmartSpeech

Unleash the potential of your data through speech analytics

There’s a gold mine of customer interaction data stored within the interactions occurring every day in your contact center. Signup to know more on how speech analytics can help you reveal root causes and invaluable client insights

Faster Results

Blazing fast ingestion speeds, convert your 1000 hrs. worth of audio into searchable text.

Actionable Insights
Improve sales performance, Enhance customer experience, Reduce handle time, Increase call center compliance, Improve customer retention.

Higher ROI

Get 10x times value of what you may expect from a manual call evaluation process

SmartSpeech

Claim Your FREE POC

Core Features

‘MK SmartSpeech’ comes with more special features that can be utilized by contact center managers and organizations to derive better results for their business.

Distinctive Features

CLOUD OR ON-PREMISE

Option to host over the cloud or on-site there by asserting more physical control as needed

SPEAKER SEPARATION

Better understand speaker interactions by separating each side of the conversation.

SILENCE/TALK OVER METADATA

Integrate valuable metadata for silence and talk-over information

CUSTOMIZABLE WEB INTERFACE

Customize interface with visualizations & targeted extracts from customer interactions

INTELLIGENT DASHBOARDS

Analyze multiple focus areas through integrated dashboards

TREND BASED REPORTING

Analyze trends over time to assess emerging issues tor quicker action and control

NEW HIRE TRAINING/ ASSESSMENT

Perform new hire proficiency assessment and identify training needs based on voice interactions

EMOTIONAL INTELLIGENCE

Perform assessment of customer emotions & sentiment for better grasp of customer experience

PCI DSS COMPLIANT

Automatically identify and redact credit card info and other PCI DSS/PII sensitive information

Fast, Accurate & Actionable

One tool for achieving all your contact center objectives, effortlessly.