Blazing fast ingestion speeds, convert your 1000 hrs. worth of audio into searchable text.
Get 10x times value of what you may expect from a manual call evaluation process
Option to host over the cloud or on-site there by asserting more physical control as needed
Better understand speaker interactions by separating each side of the conversation.
Integrate valuable metadata for silence and talk-over information
Customize interface with visualizations & targeted extracts from customer interactions
Analyze multiple focus areas through integrated dashboards
Analyze trends over time to assess emerging issues tor quicker action and control
Perform new hire proficiency assessment and identify training needs based on voice interactions
Perform assessment of customer emotions & sentiment for better grasp of customer experience
Automatically identify and redact credit card info and other PCI DSS/PII sensitive information
