Kick Start Your Speech Analytics Process
Start your speech analytics project with our flexible packages
customized for your business outcomes.
Leverage Proven Expertise
Managed Services
Managed Services is a platform independent solution which allows clients to benefit from our decade long experience in Speech Analytics. Whether you choose MK’s SmartSpeech platform, or are already using a solution from another vendor, you can leverage our team of experts to drive your Speech Analytics initiatives in your organization – freeing your team to focus more on strategy instead of tactics.
Managed Services - $10K for 1 POD
1 Manager (Shared)
- Six Sigma Black Belt, PMP Certified
- Co-ordinate with respective stakeholders on the objectives
- Internal operations & management
Senior Business Analyst – 1
- Six Sigma Black Belt, PMP Certified
- Develop analytical framework
- Perform analysis
Business Analysts – 2
- Six Sigma Green Belts
- Build queries/applications to organize audio
- Perform analysis
- Guide deep dive team for data collection through call interpretation
Deep Dive Experts – 2
- SMEs, domain experts
- Analyze calls for data collection subject to project objectives
Client Testimonials
SmartSpeech team made speech analytics deployment a breeze and we started seeing results in one week flat
VP-Customer Experience
One of the growing Technology Player in the US
Our Speech project implementation and transition was extremely smooth. Folks from SmartSpeech are extremely professional and they made the whole effort look easy
Sr. Director – Customer Experience
One of the leading Technology Company
SmartSpeech subject matter experts did an outstanding job in laying a Speech Analytics roadmap considering our specific requirements around sales enhancement. We are just 3 weeks into the deployment and we are already receiving inputs for our agents and processes
SVP – Online Sales
One of the leading Retail Company
We did four different projects in Speech Analytics across different areas of application. The results in all areas were very promising and we are already in the process of making some significant changes
VP – Customer Experience
Telecom Company
