Key Factors To Consider Before Implementing Speech Analytics

Top 10 Key Factors To Consider Before Implementing Speech Analytics

With the speech analytics market size expected to grow at a CAGR of 18.2 percent between 2017 and 2022, the industry experts assume the number to grow from USD 941.1 million in 2017 to USD 2,175.8 million by 2022 (Source). The critical factors that would play a significant role in attaining this gro...
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Next-Generation Call Center with Speech Analytics

Uncapping The Potential of Next-Generation Contact Centers Using Speech Analytics

When talking about contact centers, the first image that strikes each of our minds’ is a large room with cubicles arranged in an orderly manner, agents attending the customers’ calls, and their supervisors hustling to make sure that none of the customer’s queries stands unresolved. However, as...
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Improve Agent-Related Metrics Using Speech Analytics

Improve Agent-Related Metrics Using Speech Analytics

In this era of advanced technologies, customers prefer to opt for some unique and sophisticated communication channels such as email, chat and social media. Even when these channels are following the latest technology trends and simplifying communication, none of them can supersede the significance ...
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This is Why The Cost of Implementing Speech Analytics Software is Justified

This is Why The Cost of Implementing Speech Analytics Software is Justified

Joe is facing a glitch in his newly purchased phone and so, calls up the brand’s customer support number. Before getting connected to a customer service agent, Joe is made to follow a set of instructions trailed by playing of a recorded voice message that said, “This call may be recorded for qua...
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Gender Identification Using Voice Data

Gender Identification Using Voice Data – Putting Customer Communications to Work

Years back, it was said that a successful organization is the one that is always at its toes to listen to their customer’s query so that an appropriate solution can be offered immediately. While comprehending the exact customer needs has always been a major concern, one of the best ways to identif...
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Speaker Separation - Listening to What You Need To Hear

Speaker Separation – Listening to What You Need To Hear

The modern-age contact centers focus on attaining maximum customer satisfaction. From making the best use of the available resources to going beyond their scope to make their customers happy, the agents at these contact centers ensure that every query raised by their customer is heard and an optimum...
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10 Ways in Which Speech Analytics May Affect Your ROI

10 Ways in Which Speech Analytics May Affect Your ROI

There is no dearth of the ways in which a customer can interact with their service provider. Email, chat, social media and instant messaging have undoubtedly simplified the ways in which two individuals interact. But, even in this era of modern and advanced technologies, the telephonic conversation ...
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Improve Your Agent’s Performance Using Speech Analytics

10 Ways To Improve Your Agent’s Performance Using Speech Analytics

A large number of calls are handled by the call center executives each day. What’s impressive about these calls is that they are loaded with an abundance of information about the customers as well as the agents. This information is generally related to customer queries, the solution offered by the...
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