Joe is facing a glitch in his newly purchased phone and so, calls up the brand’s customer support number. Before getting connected to a customer ser...
Gender Identification Using Voice Data – Putting Customer Communications to Work
Years back, it was said that a successful organization is the one that is always at its toes to listen to their customer’s query so that an appropri...
Speaker Separation – Listening to What You Need To Hear
The modern-age contact centers focus on attaining maximum customer satisfaction. From making the best use of the available resources to going beyond t...
10 Ways in Which Speech Analytics May Affect Your ROI
There is no dearth of the ways in which a customer can interact with their service provider. Email, chat, social media and instant messaging have undo...
10 Ways To Improve Your Agent’s Performance Using Speech Analytics
A large number of calls are handled by the call center executives each day. What’s impressive about these calls is that they are loaded with an abun...
10 Best Practices to Gain the Most Using Speech Analytics Software
In this digitally advanced world, the communication between a customer and a service provider has evolved a lot, from a simple phone call to chat and ...
7 Ways in Which Automated Voice Evaluation Saves Time
Speech analytics is one of the recent developments in the world of technology. Available with an ability to create identifiable and easy to understand...
5 Ways in Which Speech Analytics Can Benefit Your Business
In a customer-centric industry, it is apparent to have customers who face challenges when using your products or services. They might have queries for...
How to Improve Customer Experience Using Speech Analytics?
When Siri was introduced by Apple, it was welcomed with wide and open arms by all as the most advanced technological development. Its introduction had...
Why Speech Analytics
Contact centers are a key part of almost any business. They help organizations handle customer queries, convert leads to revenues, provide support to ...