While the basic concept of speech recognition has been around for decades, some critical developments in the field have led to its advancement. The de...

The Healthcare Industry has numerous challenges. With technology and regulations continually changing, it can be challenging to remain compliant. Howe...

Speech analytics is the method of investigating recorded calls to extract and store information. The purpose is to improve communication and future in...

Companies are increasingly interested in using sentiment analysis to learn about the opinions of customers and competitors. The volume of comments on ...

The technology behind speech-to-text is based on complex algorithms, which match phonemes to words. The software will then take the recorded vibration...

Tokenization is the first step in NLP. Tokenization breaks down words into smaller parts based on their meaning and context. The process of tokenizati...

QA metrics are vital in measuring the effectiveness of your contact center. These are tangible markers of a company’s performance, which can be ...

One of the major benefits of Speech Analytics is the removal of bias from the evaluation process. While it’s true that humans are biased when ev...

Real-time speech analytics improves customer experience by monitoring conversations to identify long-duration events. A spreadsheet can only provide t...

If you’re looking for an introduction to Automated Speech Recognition, you’ve come to the right place. This article will explain how this ...