One of the biggest business sectors in the world is the Financial sector. But recently, traditional financial institutions have found themselves in competition not just with one another but also with the burgeoning number of online companies like e-banks. They must thus make adjustments that provide...
The Essential Checklist for Choosing the Right Call Center Software
Finding the right call center software can be a daunting task. With so many features and options available, it can be difficult to decide which software is best for your business. From managing customer interactions to automating processes and tracking performance, having the right software is cruci...
2023 Guide to Better CSAT Scores
You probably know that call centers have two primary purposes: supporting existing customers and finding new ones. We’re here to tell you that measuring and bettering CSAT is a great approach to accomplishing both of these aims. The key to maintaining a steady stream of repeat business and win...
Why Do You Need Robust Speech Analytics For Your Call And Contact Center Business?
If businesses genuinely care about their consumers and value their opinions, they will do what it takes to make them happy. If you want to consistently wow your clientele, it helps to hear what they have to say about your services through customer feedback. The first commercially available speech ...
7 Ways to Use Speech Analytics for your business
With speech analytics, it’s easy to analyze all your customer calls in real-time and learn valuable new information. In order to better understand the customer’s perspective, speech analytics analyses all of the data generated by interactions between your agents and customers. Take advan...
12 Top Contact Center Trends For 2023 and Beyond
The contact center industry is rapidly evolving, and the trends in the near future will have a major impact on the industry. Staying informed on these trends is essential for you to remain competitive and maximize your success. In this article, we will be discussing the call center trends that you c...
Maximizing Call Center Performance Through Speech Analytics
Too much information, and not enough real-time Never before have companies had access to so much information about their products. However, they are hampered in their efforts to transform this data into useful insights due to a lack of resources and reliance on manual methods. In Butterfield’s...
Learn How to Enhance Upsells or Cross-sells by Leveraging Speech Analytics
Speech Analytics at a glance This article provides insight into how Speech Analytics can leverage upsell and cross-sell as well as how startups, specifically dealing in customer care services can use this technology and reap a number of benefits. Also, it explains the need for speech analytics in ...
Don’t Lose Customers: Hear and Understand Their Needs with Speech Analytics!
Each year several issues like stringent regulations, fraudulent claims, high competition, commoditization, costs overshadowing profits, etc. are faced by the insurance sector. One of the vital aspects of the insurance sales department is the call center conversation. As and when an interested prospe...
Speech Analytics Can Remove Banking Industry’s 5 Pain Points
It costs an average of $946 to the bank when a financial institution is switched by the customer and thus customer attrition can cost millions to the bank. To gain an advantage in a highly competitive environment, a customer-centric approach is required to be implemented. Similar to other organi...