Speech Analytics Archives -

5 Use Cases for Speech Analytics in FinTech

Published On - February 10, 2023

Smartspeech Team Analytics, Customer Experience, Speech Analytics

5 Use Cases for Speech Analytics in FinTech

One of the biggest business sectors in the world is the Financial sector. But recently, traditional financial institutions have found themselves in competition not just with one another but also with the burgeoning number of online companies like e-banks. They must thus make adjustments that provide...

Essential Checklist for Choosing the Right Call Center Software

Published On - January 19, 2023

Smartspeech Team Customer Experience, Speech Analytics

The Essential Checklist for Choosing the Right Call Center Software

Finding the right call center software can be a daunting task. With so many features and options available, it can be difficult to decide which software is best for your business. From managing customer interactions to automating processes and tracking performance, having the right software is cruci...

Published On - January 19, 2023

Smartspeech Team Customer Experience, Speech Analytics

2023 Guide to Better CSAT Scores

You probably know that call centers have two primary purposes: supporting existing customers and finding new ones. We’re here to tell you that measuring and bettering CSAT is a great approach to accomplishing both of these aims. The key to maintaining a steady stream of repeat business and win...

Robust Speech Analytics For Your Call And Contact Center Business?

Published On - January 19, 2023

Smartspeech Team Customer Experience, Speech Analytics

Why Do You Need Robust Speech Analytics For Your Call And Contact Center Business?

If businesses genuinely care about their consumers and value their opinions, they will do what it takes to make them happy. If you want to consistently wow your clientele, it helps to hear what they have to say about your services through customer feedback. The first commercially available speech ...

7 Ways to Use Speech Analytics for your business

Published On - January 19, 2023

Smartspeech Team Customer Experience, Speech Analytics

7 Ways to Use Speech Analytics for your business

With speech analytics, it’s easy to analyze all your customer calls in real-time and learn valuable new information. In order to better understand the customer’s perspective, speech analytics analyses all of the data generated by interactions between your agents and customers. Take advan...

Published On - January 11, 2023

Smartspeech Team Analytics, Speech Analytics

12 Top Contact Center Trends For 2023 and Beyond

The contact center industry is rapidly evolving, and the trends in the near future will have a major impact on the industry. Staying informed on these trends is essential for you to remain competitive and maximize your success. In this article, we will be discussing the call center trends that you c...

Maximizing Call Center Performance Through Speech Analytics

Published On - January 11, 2023

Smartspeech Team Analytics, Speech Analytics

Maximizing Call Center Performance Through Speech Analytics

Too much information, and not enough real-time Never before have companies had access to so much information about their products. However, they are hampered in their efforts to transform this data into useful insights due to a lack of resources and reliance on manual methods. In Butterfield’s...

Learn How to Enhance Upsells or Cross-sells by Leveraging Speech Analytics

Published On - January 9, 2023

Smartspeech Team Analytics, Speech Analytics

Learn How to Enhance Upsells or Cross-sells by Leveraging Speech Analytics

Speech Analytics at a glance This article provides insight into how Speech Analytics can leverage upsell and cross-sell as well as how startups, specifically dealing in customer care services can use this technology and reap a number of benefits. Also, it explains the need for speech analytics in ...

understand customers needs with speech analytics

Published On - August 12, 2022

Smartspeech Team AHT, Analytics, Speech Analytics

Don’t Lose Customers: Hear and Understand Their Needs with Speech Analytics!

Each year several issues like stringent regulations, fraudulent claims, high competition, commoditization, costs overshadowing profits, etc. are faced by the insurance sector. One of the vital aspects of the insurance sales department is the call center conversation. As and when an interested prospe...

Remove Banking Industry’s 5 Pain Points using speech analytics

Published On - August 2, 2022

Smartspeech Team Speech Analytics

Speech Analytics Can Remove Banking Industry’s 5 Pain Points

It costs an average of $946 to the bank when a financial institution is switched by the customer and thus customer attrition can cost millions to the bank. To gain an advantage in a highly competitive environment, a customer-centric approach is required to be implemented. Similar to other organi...

5 Use Cases for Speech Analytics in FinTech

The Essential Checklist for Choosing the Right Call Center Software

2023 Guide to Better CSAT Scores

Why Do You Need Robust Speech Analytics For Your Call And Contact Center Business?

7 Ways to Use Speech Analytics for your business

12 Top Contact Center Trends For 2023 and Beyond

Maximizing Call Center Performance Through Speech Analytics

Learn How to Enhance Upsells or Cross-sells by Leveraging Speech Analytics

Don’t Lose Customers: Hear and Understand Their Needs with Speech Analytics!

Speech Analytics Can Remove Banking Industry’s 5 Pain Points

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