Speech Analytics Archives -

understand customers needs with speech analytics

Published On - August 12, 2022

Smartspeech Team AHT, Analytics, Speech Analytics

Don’t Lose Customers: Hear and Understand Their Needs with Speech Analytics!

Each year several issues like stringent regulations, fraudulent claims, high competition, commoditization, costs overshadowing profits, etc. are faced by the insurance sector. One of the vital aspects of the insurance sales department is the call center conversation. As and when an interested prospe...

Remove Banking Industry’s 5 Pain Points using speech analytics

Published On - August 2, 2022

Smartspeech Team Speech Analytics

Speech Analytics Can Remove Banking Industry’s 5 Pain Points

It costs an average of $946 to the bank when a financial institution is switched by the customer and thus customer attrition can cost millions to the bank. To gain an advantage in a highly competitive environment, a customer-centric approach is required to be implemented. Similar to other organi...

Published On - July 25, 2022

Smartspeech Team Speech Analytics

Unlock the Possibilities of Speech Analytics in the Healthcare Industry

Kaufman Hall 2017 State of Consumerism, 2018 stated that many healthcare organizations have lost the mark on bringing a positive patient experience. Of the 125 hospitals surveyed 72% fell within the bottom tier for patient billing efforts, and only 3% ranked in the top level. The findings also show ...

Published On - December 10, 2021

Smartspeech Team Speech Analytics

The Evolution of Speech Analytics

While the basic concept of speech recognition has been around for decades, some critical developments in the field have led to its advancement. The development of a computerized assistant, or AI, is one example. The invention of the Shoebox, a humanoid doll with the ability to understand 16 words of...

Speech Analytics for the Healthcare Industry

Published On - December 8, 2021

Smartspeech Team Speech Analytics

Speech Analytics for the Healthcare Industry

The Healthcare Industry has numerous challenges. With technology and regulations continually changing, it can be challenging to remain compliant. However, with speech analytics, healthcare providers can easily comply with government regulations and improve patient care. The software also provides au...

Speech Analytics Can Benefit Your Business

Published On - December 6, 2021

Smartspeech Team Speech Analytics

How Speech Analytics Can Benefit Your Business

Speech analytics is the method of investigating recorded calls to extract and store information. The purpose is to improve communication and future interactions between an organization and its clients. Customer contact centers mainly use this method to extract and store customer information. This ca...

Published On - December 3, 2021

Smartspeech Team Speech Analytics

How Does Sentiment Analysis Work?

Companies are increasingly interested in using sentiment analysis to learn about the opinions of customers and competitors. The volume of comments on social media sites is enormous, and it is virtually impossible to manually go through every comment. This is where sentiment analysis comes into play....

Published On - December 2, 2021

Smartspeech Team Speech Analytics

How Does Speech to Text Work?

The technology behind speech-to-text is based on complex algorithms, which match phonemes to words. The software will then take the recorded vibrations from the speaker and convert them into readable text. These software programs use complex algorithms to convert speech signals to text. In order to ...

Published On - December 1, 2021

Smartspeech Team Speech Analytics

How Natural Language Processing Works

Tokenization is the first step in NLP. Tokenization breaks down words into smaller parts based on their meaning and context. The process of tokenization takes words and sentences apart, allowing software to recognize them by name. Once the words are identified, tokenization separates them into words...

Estimate the Effectiveness of Your Call Center Using Speech Analytics

Published On - November 30, 2021

Smartspeech Team Speech Analytics

How to Estimate the Effectiveness of Your Call Center Using Speech Analytics

QA metrics are vital in measuring the effectiveness of your contact center. These are tangible markers of a company’s performance, which can be used to improve the customer experience and ultimately boost sales. In the past, call center managers have relied on surveys and customer surveys to m...

Don’t Lose Customers: Hear and Understand Their Needs with Speech Analytics!

Speech Analytics Can Remove Banking Industry’s 5 Pain Points

Unlock the Possibilities of Speech Analytics in the Healthcare Industry

The Evolution of Speech Analytics

Speech Analytics for the Healthcare Industry

How Speech Analytics Can Benefit Your Business

How Does Sentiment Analysis Work?

How Does Speech to Text Work?

How Natural Language Processing Works

How to Estimate the Effectiveness of Your Call Center Using Speech Analytics

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