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Essential Checklist for Choosing the Right Call Center Software

Published On - January 19, 2023

Smartspeech Team Customer Experience, Speech Analytics

The Essential Checklist for Choosing the Right Call Center Software

Finding the right call center software can be a daunting task. With so many features and options available, it can be difficult to decide which software is best for your business. From managing customer interactions to automating processes and tracking performance, having the right software is cruci...
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2023 Guide to Better CSAT Scores

Published On - January 19, 2023

Smartspeech Team Customer Experience, Speech Analytics

2023 Guide to Better CSAT Scores

You probably know that call centers have two primary purposes: supporting existing customers and finding new ones. We’re here to tell you that measuring and bettering CSAT is a great approach to accomplishing both of these aims. The key to maintaining a steady stream of repeat business and win...
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Robust Speech Analytics For Your Call And Contact Center Business?

Published On - January 19, 2023

Smartspeech Team Customer Experience, Speech Analytics

Why Do You Need Robust Speech Analytics For Your Call And Contact Center Business?

If businesses genuinely care about their consumers and value their opinions, they will do what it takes to make them happy.  If you want to consistently wow your clientele, it helps to hear what they have to say about your services through customer feedback. The first commercially available speech ...
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7 Ways to Use Speech Analytics for your business

Published On - January 19, 2023

Smartspeech Team Customer Experience, Speech Analytics

7 Ways to Use Speech Analytics for your business

With speech analytics, it’s easy to analyze all your customer calls in real-time and learn valuable new information. In order to better understand the customer’s perspective, speech analytics analyses all of the data generated by interactions between your agents and customers. Take advan...
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RECENT POSTS

  • Robust Speech Analytics For Your Call And Contact Center Business?

    Why Do You Need Robust Speech Analytics For Your Call And Contact Center Business?

    19 January, 2023

  • Essential Checklist for Choosing the Right Call Center Software

    The Essential Checklist for Choosing the Right Call Center Software

    19 January, 2023

  • 2023 Guide to Better CSAT Scores

    2023 Guide to Better CSAT Scores

    19 January, 2023

  • 7 Ways to Use Speech Analytics for your business

    7 Ways to Use Speech Analytics for your business

    19 January, 2023

Tags

Agent Performance aht analytics ASR automated speech recognition Average handle time BPO Business Call Data Contact Center Contact Centers customer experience Customer Service Gender Identification Myths predictive analytics ROI SmartSpeech Software Speaker Separation speech analytics speech analytics software speech analytics solutions speech analytics technology speech analytics tools Speech Recognition The voice of the consumer VOC Voice Data
About Us

MK SmartSpeech enables advanced call analytics using Speech to Text technology and is brought to you by MattsenKumar in partnership with Voci.

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Recent Posts
  • The Essential Checklist for Choosing the Right Call Center Software
  • 2023 Guide to Better CSAT Scores
  • Why Do You Need Robust Speech Analytics For Your Call And Contact Center Business?
  • 7 Ways to Use Speech Analytics for your business
  • 5 Ways to Enhance Customer Experience by Improving Critical Metrics
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