One of the biggest business sectors in the world is the Financial sector. But recently, traditional financial institutions have found themselves in competition not just with one another but also with the burgeoning number of online companies like e-banks. They must thus make adjustments that provide...
The Essential Checklist for Choosing the Right Call Center Software
Finding the right call center software can be a daunting task. With so many features and options available, it can be difficult to decide which software is best for your business. From managing customer interactions to automating processes and tracking performance, having the right software is cruci...
2023 Guide to Better CSAT Scores
You probably know that call centers have two primary purposes: supporting existing customers and finding new ones. We’re here to tell you that measuring and bettering CSAT is a great approach to accomplishing both of these aims. The key to maintaining a steady stream of repeat business and win...
Why Do You Need Robust Speech Analytics For Your Call And Contact Center Business?
If businesses genuinely care about their consumers and value their opinions, they will do what it takes to make them happy. If you want to consistently wow your clientele, it helps to hear what they have to say about your services through customer feedback. The first commercially available speech ...
7 Ways to Use Speech Analytics for your business
With speech analytics, it’s easy to analyze all your customer calls in real-time and learn valuable new information. In order to better understand the customer’s perspective, speech analytics analyses all of the data generated by interactions between your agents and customers. Take advan...