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  • Use Cases of Speech Analytics
5 Use Cases for Speech Analytics in FinTech

Published On - February 10, 2023

Smartspeech Team Analytics, Customer Experience, Speech Analytics

5 Use Cases for Speech Analytics in FinTech

One of the biggest business sectors in the world is the Financial sector. But recently, traditional financial institutions have found themselves in competition not just with one another but also with the burgeoning number of online companies like e-banks. They must thus make adjustments that provide...
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Top Contact Center Trends For 2023

Published On - January 11, 2023

Smartspeech Team Analytics, Speech Analytics

12 Top Contact Center Trends For 2023 and Beyond

The contact center industry is rapidly evolving, and the trends in the near future will have a major impact on the industry. Staying informed on these trends is essential for you to remain competitive and maximize your success. In this article, we will be discussing the call center trends that you c...
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Maximizing Call Center Performance Through Speech Analytics

Published On - January 11, 2023

Smartspeech Team Analytics, Speech Analytics

Maximizing Call Center Performance Through Speech Analytics

Too much information, and not enough real-time Never before have companies had access to so much information about their products. However, they are hampered in their efforts to transform this data into useful insights due to a lack of resources and reliance on manual methods. In Butterfield’s...
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Learn How to Enhance Upsells or Cross-sells by Leveraging Speech Analytics

Published On - January 9, 2023

Smartspeech Team Analytics, Speech Analytics

Learn How to Enhance Upsells or Cross-sells by Leveraging Speech Analytics

Speech Analytics at a glance  This article provides insight into how Speech Analytics can leverage upsell and cross-sell as well as how startups, specifically dealing in customer care services can use this technology and reap a number of benefits. Also, it explains the need for speech analytics in ...
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understand customers needs with speech analytics

Published On - August 12, 2022

Smartspeech Team AHT, Analytics, Speech Analytics

Don’t Lose Customers: Hear and Understand Their Needs with Speech Analytics!

Each year several issues like stringent regulations, fraudulent claims, high competition, commoditization, costs overshadowing profits, etc. are faced by the insurance sector. One of the vital aspects of the insurance sales department is the call center conversation. As and when an interested prospe...
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How To Derive Actionable Insights Using Call Data Analysis

Published On - February 15, 2019

Smartspeech Team AnalyticsTags: analytics, Call Data, Contact Center, speech analytics

How Call Data Analysis Can Help Drive Actionable Insights?

In the present day scenario, almost every customer contacts the call center due to reasons like resolving their query, getting an issue fixed or inquire about a new product. While the reasons for their call can be extremely varied, their expectation still remains the same – getting the best cu...
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The Secret to Success Don’t React. Predict.

Published On - August 10, 2018

Smartspeech Team AnalyticsTags: analytics, predictive analytics

The Secret to Success Don’t React. Predict.

The growth of the internet has brought about many changes in the way businesses and customers interact. Customers and businesses can now interact through several different channels. Thanks to the vast reach of the internet, it’s easy for you to reach your target base, no matter where they are. How...
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Advance Analytics Future of The Hospitality Industry

Published On - June 6, 2018

Smartspeech Team AnalyticsTags: Business

Advance Analytics is The Future of The Hospitality Industry

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RECENT POSTS

  • 8 Ways Speech Analytics in FinTech Can Improve Customer Experience

    8 Ways Speech Analytics in FinTech Can Improve Customer Experience

    10 February, 2023

  • 5 Use Cases for Speech Analytics in FinTech

    5 Use Cases for Speech Analytics in FinTech

    10 February, 2023

  • Robust Speech Analytics For Your Call And Contact Center Business?

    Why Do You Need Robust Speech Analytics For Your Call And Contact Center Business?

    19 January, 2023

  • Essential Checklist for Choosing the Right Call Center Software

    The Essential Checklist for Choosing the Right Call Center Software

    19 January, 2023

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About Us

MK SmartSpeech enables advanced call analytics using Speech to Text technology and is brought to you by MattsenKumar in partnership with Voci.

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Recent Posts
  • 8 Ways Speech Analytics in FinTech Can Improve Customer Experience
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  • The Essential Checklist for Choosing the Right Call Center Software
  • 2023 Guide to Better CSAT Scores
  • Why Do You Need Robust Speech Analytics For Your Call And Contact Center Business?
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