One of the biggest business sectors in the world is the Financial sector. But recently, traditional financial institutions have found themselves in competition not just with one another but also with the burgeoning number of online companies like e-banks. They must thus make adjustments that provide...
12 Top Contact Center Trends For 2023 and Beyond
The contact center industry is rapidly evolving, and the trends in the near future will have a major impact on the industry. Staying informed on these trends is essential for you to remain competitive and maximize your success. In this article, we will be discussing the call center trends that you c...
Maximizing Call Center Performance Through Speech Analytics
Too much information, and not enough real-time Never before have companies had access to so much information about their products. However, they are hampered in their efforts to transform this data into useful insights due to a lack of resources and reliance on manual methods. In Butterfield’s...
Learn How to Enhance Upsells or Cross-sells by Leveraging Speech Analytics
Speech Analytics at a glance This article provides insight into how Speech Analytics can leverage upsell and cross-sell as well as how startups, specifically dealing in customer care services can use this technology and reap a number of benefits. Also, it explains the need for speech analytics in ...
Don’t Lose Customers: Hear and Understand Their Needs with Speech Analytics!
Each year several issues like stringent regulations, fraudulent claims, high competition, commoditization, costs overshadowing profits, etc. are faced by the insurance sector. One of the vital aspects of the insurance sales department is the call center conversation. As and when an interested prospe...
How Call Data Analysis Can Help Drive Actionable Insights?
In the present day scenario, almost every customer contacts the call center due to reasons like resolving their query, getting an issue fixed or inquire about a new product. While the reasons for their call can be extremely varied, their expectation still remains the same – getting the best cu...
The Secret to Success Don’t React. Predict.
The growth of the internet has brought about many changes in the way businesses and customers interact. Customers and businesses can now interact through several different channels. Thanks to the vast reach of the internet, it’s easy for you to reach your target base, no matter where they are. How...
Advance Analytics is The Future of The Hospitality Industry
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