This is Why The Cost of Implementing Speech Analytics Software is Justified

Published On - December 26, 2018

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This is Why The Cost of Implementing Speech Analytics Software is Justified

Joe is facing a glitch in his newly purchased phone and so, calls up the brand’s customer support number. Before getting connected to a customer service agent, Joe is made to follow a set of instructions trailed by playing of a recorded voice message that said, “This call may be recorded for qua...
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Gender Identification Using Voice Data

Published On - December 4, 2018

Smartspeech Team Speech AnalyticsTags: , , ,

Gender Identification Using Voice Data – Putting Customer Communications to Work

Years back, it was said that a successful organization is the one that is always at its toes to listen to their customer’s query so that an appropriate solution can be offered immediately. While comprehending the exact customer needs has always been a major concern, one of the best ways to identif...
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Speaker Separation - Listening to What You Need To Hear

Published On - November 15, 2018

Smartspeech Team Speech AnalyticsTags: , , , ,

Speaker Separation – Listening to What You Need To Hear

The modern-age contact centers focus on attaining maximum customer satisfaction. From making the best use of the available resources to going beyond their scope to make their customers happy, the agents at these contact centers ensure that every query raised by their customer is heard and an optimum...
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10 Ways in Which Speech Analytics May Affect Your ROI

Published On - October 11, 2018

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10 Ways in Which Speech Analytics May Affect Your ROI

There is no dearth of the ways in which a customer can interact with their service provider. Email, chat, social media and instant messaging have undoubtedly simplified the ways in which two individuals interact. But, even in this era of modern and advanced technologies, the telephonic conversation ...
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Improve Your Agent’s Performance Using Speech Analytics

Published On - October 8, 2018

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10 Ways To Improve Your Agent’s Performance Using Speech Analytics

A large number of calls are handled by the call center executives each day. What’s impressive about these calls is that they are loaded with an abundance of information about the customers as well as the agents. This information is generally related to customer queries, the solution offered by the...
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voice evaluation tools

Published On - September 21, 2018

Smartspeech Team Speech AnalyticsTags: , ,

7 Ways in Which Automated Voice Evaluation Saves Time

Speech analytics is one of the recent developments in the world of technology. Available with an ability to create identifiable and easy to understand voice data and communication trends, speech analytics is a user-friendly tool that helps improve the quality of your services, reduce the total costs...
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Ways in Which Speech Analytics Can Benefit Business

Published On - September 20, 2018

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5 Ways in Which Speech Analytics Can Benefit Your Business

In a customer-centric industry, it is apparent to have customers who face challenges when using your products or services. They might have queries for which they need an immediate resolution. There can also be times when even after offering the best customer support services, the customer retention ...
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Why Speech Analytics

Published On - August 10, 2018

Smartspeech Team Speech Analytics

Why Speech Analytics

Contact centers are a key part of almost any business. They help organizations handle customer queries, convert leads to revenues, provide support to their client base and more. Sometimes the sole contact point for a firm, contact centers are hubs of knowledge transfer and revenue generation. Needle...
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