Speech Analytics at a glance This article provides insight into how Speech Analytics can leverage upsell and cross-sell as well as how startups, specifically dealing in customer care services can use this technology and reap a number of benefits. Also, it explains the need for speech analytics in ...
Don’t Lose Customers: Hear and Understand Their Needs with Speech Analytics!
Each year several issues like stringent regulations, fraudulent claims, high competition, commoditization, costs overshadowing profits, etc. are faced by the insurance sector. One of the vital aspects of the insurance sales department is the call center conversation. As and when an interested prospe...
Speech Analytics Can Remove Banking Industry’s 5 Pain Points
It costs an average of $946 to the bank when a financial institution is switched by the customer and thus customer attrition can cost millions to the bank. To gain an advantage in a highly competitive environment, a customer-centric approach is required to be implemented. Similar to other organi...
Unlock the Possibilities of Speech Analytics in the Healthcare Industry
Kaufman Hall 2017 State of Consumerism, 2018 stated that many healthcare organizations have lost the mark on bringing a positive patient experience. Of the 125 hospitals surveyed 72% fell within the bottom tier for patient billing efforts, and only 3% ranked in the top level. The findings also show ...
The Evolution of Speech Analytics
While the basic concept of speech recognition has been around for decades, some critical developments in the field have led to its advancement. The development of a computerized assistant, or AI, is one example. The invention of the Shoebox, a humanoid doll with the ability to understand 16 words of...
Speech Analytics for the Healthcare Industry
The Healthcare Industry has numerous challenges. With technology and regulations continually changing, it can be challenging to remain compliant. However, with speech analytics, healthcare providers can easily comply with government regulations and improve patient care. The software also provides au...
How Speech Analytics Can Benefit Your Business
Speech analytics is the method of investigating recorded calls to extract and store information. The purpose is to improve communication and future interactions between an organization and its clients. Customer contact centers mainly use this method to extract and store customer information. This ca...
How Does Sentiment Analysis Work?
Companies are increasingly interested in using sentiment analysis to learn about the opinions of customers and competitors. The volume of comments on social media sites is enormous, and it is virtually impossible to manually go through every comment. This is where sentiment analysis comes into play....
How Does Speech to Text Work?
The technology behind speech-to-text is based on complex algorithms, which match phonemes to words. The software will then take the recorded vibrations from the speaker and convert them into readable text. These software programs use complex algorithms to convert speech signals to text. In order to ...
How Natural Language Processing Works
Tokenization is the first step in NLP. Tokenization breaks down words into smaller parts based on their meaning and context. The process of tokenization takes words and sentences apart, allowing software to recognize them by name. Once the words are identified, tokenization separates them into words...