Many companies have begun implementing speech analytics in their call centers. The goal is to decrease the average handling time and improve first-cal...
Why Use Speech Analytics at All?
A speech analytics solution helps companies analyze customer conversations to determine their lifetime value, identify broken processes, and introduce...
Why Speech Analytics is considered to be the Best Solution for Call Centers
With the advent of advanced speech analytics, call centers have seen a great deal of improvement. This technology can help companies improve marketing...
How to Reduce Average Handle Time Using Speech Analytics in a Call Center
Using speech analytics can help contact centers drastically reduce the average handling time of a call. These tools allow agents to identify words tha...
How to Harness the The voice of the consumer (VOC)?
The voice of the consumer (VOC) can be used in a variety of ways to improve the customer experience. Through proactive communication, a company can de...
Tips to Reduce AHT; starting Today
Businesses with a significant consumer turnover rate will continually struggle to gain brand-new clients, who are much more expensive to bring in than...
What is ASR (automated speech recognition), and why it’s important?
Automated speech recognition (ASR) is a technology that enables users of information systems to address entries rather than punching numbers on a keyp...
Using Speech Analytics to Advance Your Contact Center
Speech analytics solutions collect insights into the performance of contact centers and other operating areas within an enterprise. These solutions ex...
Why now is the Right Time to Invest in Speech Analytics for Your Contact Center?
Initiating the implementation of speech analytics is rather a tough task and not as easy as installing a software package. To have a speech analytics ...
7 Key Speech Analytics Use Cases For Contact Centers
Call data is a goldmine of information that helps one gain rich and relevant insights about their customers’ satisfaction, customers’ churn, agent...
