Automated speech recognition (ASR) is a technology that enables users of information systems to address entries rather than punching numbers on a keyp...
Using Speech Analytics to Advance Your Contact Center
Speech analytics solutions collect insights into the performance of contact centers and other operating areas within an enterprise. These solutions ex...
Why now is the Right Time to Invest in Speech Analytics for Your Contact Center?
Initiating the implementation of speech analytics is rather a tough task and not as easy as installing a software package. To have a speech analytics ...
7 Key Speech Analytics Use Cases For Contact Centers
Call data is a goldmine of information that helps one gain rich and relevant insights about their customers’ satisfaction, customers’ churn, agent...
Call Center Productivity – This Is How Speech Analytics Can Help
With an upsurge in competition among organizations across industries, the pressure has moved onto contact centers to deliver exceptional customer serv...
Top 10 Key Factors To Consider Before Implementing Speech Analytics
With the speech analytics market size expected to grow at a CAGR of 18.2 percent between 2017 and 2022, the industry experts assume the number to grow...
Uncapping The Potential of Next-Generation Contact Centers Using Speech Analytics
When talking about contact centers, the first image that strikes each of our minds’ is a large room with cubicles arranged in an orderly manner, age...
10 Incredibly Useful Agent-Related Metrics That Can Be Improved Using Speech Analytics
In this era of advanced technologies, customers prefer to opt for some unique and sophisticated communication channels such as email, chat and social ...
Top 8 Myths Debunked About Speech Analytics
You have been managing a booming contact center for the past few years. But, over the last few months, you have observed that your agents are unable t...
How Call Data Analysis Can Help Drive Actionable Insights?
In the present day scenario, almost every customer contacts the call center due to reasons like resolving their query, getting an issue fixed or inqui...
