While the basic concept of speech recognition has been around for decades, some critical developments in the field have led to its advancement. The development of a computerized assistant, or AI, is one example. The invention of the Shoebox, a humanoid doll with the ability to understand 16 words of...

The Healthcare Industry has numerous challenges. With technology and regulations continually changing, it can be challenging to remain compliant. However, with speech analytics, healthcare providers can easily comply with government regulations and improve patient care. The software also provides au...

Speech analytics is the method of investigating recorded calls to extract and store information. The purpose is to improve communication and future interactions between an organization and its clients. Customer contact centers mainly use this method to extract and store customer information. This ca...

Companies are increasingly interested in using sentiment analysis to learn about the opinions of customers and competitors. The volume of comments on social media sites is enormous, and it is virtually impossible to manually go through every comment. This is where sentiment analysis comes into play....

The technology behind speech-to-text is based on complex algorithms, which match phonemes to words. The software will then take the recorded vibrations from the speaker and convert them into readable text. These software programs use complex algorithms to convert speech signals to text. In order to ...

Tokenization is the first step in NLP. Tokenization breaks down words into smaller parts based on their meaning and context. The process of tokenization takes words and sentences apart, allowing software to recognize them by name. Once the words are identified, tokenization separates them into words...

QA metrics are vital in measuring the effectiveness of your contact center. These are tangible markers of a company’s performance, which can be used to improve the customer experience and ultimately boost sales. In the past, call center managers have relied on surveys and customer surveys to m...

One of the major benefits of Speech Analytics is the removal of bias from the evaluation process. While it’s true that humans are biased when evaluating the work of others, speech analytics is much more reliable. Instead of relying on random samples of calls, speech analytics scores calls acco...

Real-time speech analytics improves customer experience by monitoring conversations to identify long-duration events. A spreadsheet can only provide this kind of information for a limited period of time, and it will leave you wanting more. You also need to feed the system with information from your ...

If you’re looking for an introduction to Automated Speech Recognition, you’ve come to the right place. This article will explain how this technology works. Here’s what you need to know. First, let’s look at how it works. In short, it takes a recording of speech and analyzes i...