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  • Use Cases of Speech Analytics
Essential Checklist for Choosing the Right Call Center Software

Published On - January 19, 2023

Smartspeech Team Customer Experience, Speech Analytics

The Essential Checklist for Choosing the Right Call Center Software

Finding the right call center software can be a daunting task. With so many features and options available, it can be difficult to decide which software is best for your business. From managing customer interactions to automating processes and tracking performance, having the right software is cruci...
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2023 Guide to Better CSAT Scores

Published On - January 19, 2023

Smartspeech Team Customer Experience, Speech Analytics

2023 Guide to Better CSAT Scores

You probably know that call centers have two primary purposes: supporting existing customers and finding new ones. We’re here to tell you that measuring and bettering CSAT is a great approach to accomplishing both of these aims. The key to maintaining a steady stream of repeat business and win...
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Robust Speech Analytics For Your Call And Contact Center Business?

Published On - January 19, 2023

Smartspeech Team Customer Experience, Speech Analytics

Why Do You Need Robust Speech Analytics For Your Call And Contact Center Business?

If businesses genuinely care about their consumers and value their opinions, they will do what it takes to make them happy.  If you want to consistently wow your clientele, it helps to hear what they have to say about your services through customer feedback. The first commercially available speech ...
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7 Ways to Use Speech Analytics for your business

Published On - January 19, 2023

Smartspeech Team Customer Experience, Speech Analytics

7 Ways to Use Speech Analytics for your business

With speech analytics, it’s easy to analyze all your customer calls in real-time and learn valuable new information. In order to better understand the customer’s perspective, speech analytics analyses all of the data generated by interactions between your agents and customers. Take advan...
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Ways to Enhance Customer Experience by Improving Critical Metrics

Published On - January 11, 2023

Smartspeech Team Uncategorized

5 Ways to Enhance Customer Experience by Improving Critical Metrics

Why focusing on the customer experience is so trendy is not hard to fathom. The quality of the customer experience is more important, making it a challenge for businesses to find ways to enhance it. The best way to make your brand stand out from the competition is to prioritize improving the custome...
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Top Contact Center Trends For 2023

Published On - January 11, 2023

Smartspeech Team Analytics, Speech Analytics

12 Top Contact Center Trends For 2023 and Beyond

The contact center industry is rapidly evolving, and the trends in the near future will have a major impact on the industry. Staying informed on these trends is essential for you to remain competitive and maximize your success. In this article, we will be discussing the call center trends that you c...
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Maximizing Call Center Performance Through Speech Analytics

Published On - January 11, 2023

Smartspeech Team Analytics, Speech Analytics

Maximizing Call Center Performance Through Speech Analytics

Too much information, and not enough real-time Never before have companies had access to so much information about their products. However, they are hampered in their efforts to transform this data into useful insights due to a lack of resources and reliance on manual methods. In Butterfield’s...
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Top 5 Ways To Increase Customer Retention

Published On - January 9, 2023

Smartspeech Team Uncategorized

Top 5 Ways To Increase Customer Retention, Understand The Customer Journey & Win Loyalty with Speech Analytics

Customer loyalty is a hard-earned asset for every company. In addition to consistently choosing your brand over rivals, loyal customers will positively promote your company and become brand ambassadors. They would encourage your company with excitement and bring in additional customers. According to...
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Learn How to Enhance Upsells or Cross-sells by Leveraging Speech Analytics

Published On - January 9, 2023

Smartspeech Team Analytics, Speech Analytics

Learn How to Enhance Upsells or Cross-sells by Leveraging Speech Analytics

Speech Analytics at a glance  This article provides insight into how Speech Analytics can leverage upsell and cross-sell as well as how startups, specifically dealing in customer care services can use this technology and reap a number of benefits. Also, it explains the need for speech analytics in ...
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understand customers needs with speech analytics

Published On - August 12, 2022

Smartspeech Team AHT, Analytics, Speech Analytics

Don’t Lose Customers: Hear and Understand Their Needs with Speech Analytics!

Each year several issues like stringent regulations, fraudulent claims, high competition, commoditization, costs overshadowing profits, etc. are faced by the insurance sector. One of the vital aspects of the insurance sales department is the call center conversation. As and when an interested prospe...
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RECENT POSTS

  • Robust Speech Analytics For Your Call And Contact Center Business?

    Why Do You Need Robust Speech Analytics For Your Call And Contact Center Business?

    19 January, 2023

  • Essential Checklist for Choosing the Right Call Center Software

    The Essential Checklist for Choosing the Right Call Center Software

    19 January, 2023

  • 2023 Guide to Better CSAT Scores

    2023 Guide to Better CSAT Scores

    19 January, 2023

  • 7 Ways to Use Speech Analytics for your business

    7 Ways to Use Speech Analytics for your business

    19 January, 2023

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About Us

MK SmartSpeech enables advanced call analytics using Speech to Text technology and is brought to you by MattsenKumar in partnership with Voci.

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Recent Posts
  • The Essential Checklist for Choosing the Right Call Center Software
  • 2023 Guide to Better CSAT Scores
  • Why Do You Need Robust Speech Analytics For Your Call And Contact Center Business?
  • 7 Ways to Use Speech Analytics for your business
  • 5 Ways to Enhance Customer Experience by Improving Critical Metrics
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