Who Are We?
We are a team of contact center management, speech analytics, and process transformation professionals with more than 100+ years of combined experience.
Our Expertise
We have worked with several world class organizations across the globe helping them improve their contact centers, processes and revenues.
Our Solution
MK SmartSpeech enables clients to carry out advanced call-Interaction analytics and benchmarking using Speech to Text technology.
Why MK SmartSpeech
Excellent Expertise and Track Record
We have delivered excellent results for our clients over the years
and help them achieve your business outcomes.
15+
Contact Center Experience
25+
Successful Analytics Projects
95%
Avg Outcome Improvement
PERFECT SOLUTION FOR EVERY BUSINESS GOAL
Whatever your goal, SmartSpeech will help you achieve
As a contact center leader or executive, if you are looking for improving your centre’s efficiency or boost the effectiveness of your sales process or enhancing your customer experience or manage the performance of your team better, MK SmartSpeech is the solution for you.
With innovative and customized features built for your goals, you can easily achieve them by leveraging the analytics engine of the tool.
Client Testimonials
Our clients love working with us. Here are some of their kind words for our team.
SmartSpeech team made speech analytics deployment a breeze and we started seeing results in one week flat
VP-Customer Experience
One of the growing Technology Player in the US
Our Speech project implementation and transition was extremely smooth. Folks from SmartSpeech are extremely professional and they made the whole effort look easy
Sr. Director – Customer Experience
One of the leading Technology Company
SmartSpeech subject matter experts did an outstanding job in laying a Speech Analytics roadmap considering our specific requirements around sales enhancement. We are just 3 weeks into the deployment and we are already receiving inputs for our agents and processes
SVP – Online Sales
One of the leading Retail Company
We did four different projects in Speech Analytics across different areas of application. The results in all areas were very promising and we are already in the process of making some significant changes
VP – Customer Experience
Telecom Company
