Speech Analytics Simplified
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Improve Customer Loyalty?
Reduce Operating Costs?
One tool for achieving all your business objectives
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Let your data work for you
SmartSpeech – The Best In Class Speech Analytics Solution
An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition,
transcription and text analytics technologies.
Proven ROI of your Investment.
Solutions and recommendations tied to specific and quantifiable ROI for your investment. Ensures clear realization of your expectations and our outputs.
With SmartSpeech, you do not pay for anything upfront. You pay for what you use for your project and your results.
Lowest Ingestion Rates
SmartSpeech brings the lowest ingestion rates in the market for your data. Now invest confidently in speech analytics.
Actionable Analytics for you
Multidimensional Analytics For Deeper Insights
SmartSpeech groups data into dimensions and measurements for unfolding complex relationships between business variables. For example, relationships between sales by Geography, Time and Demography.
Analytics enables you to deep dive into categorized calls and even suggests root causes for the issues you are facing. It also helps in performing comparisons based on demography, time and gender.
Never Miss Important Trends
Keyword Spotting For Identifying The Right Keywords
Keyword Spotting helps you in identifying the right keywords in utterances by analysing conversation between your agents and the customers.
- Helps in identifying the usage of specific keywords
- Helps in identifying the key trends by frequency
- Helps in prioritizing and addressing business problems
Why SmartSpeech For Speech Analytics?
Best In Class Call Analytics Using Speech To Text technology
SmartSpeech can help you derive actionable insights from the large volumes of unstructured data of your contact center. It can be your go-to tool for building your competitive advantage and gain significant improvement in your organization’s customer experience.
SmartSpeech can help you in monitoring your agent’s performance, their challenges and coach them for improve on them. This tool is your ideal solution for reducing your operational expenses by identifying and eliminating the factors contributing to your increased running costs.
Access to 100% transcripts with an option to export JSON/txt files to other analytics platforms.
Expertise On Demand
Experts are available for consult for your requirement and business needs whom you can rely on for best results.
Easy To Use
Simple and straightforward analytics platform with a non-complex, highly user-friendly application interface.
Comes with features like speaker separation, gender identification and even sensitive information redaction.
SmartSpeech Brings ROI And Results For Your Contact Center Faster
Our clients love working with us. Here are some of their kind words for our team.
SmartSpeech team made speech analytics deployment a breeze and we started seeing results in one week flat
One of the growing Technology Player in the US
Our Speech project implementation and transition was extremely smooth. Folks from SmartSpeech are extremely professional and they made the whole effort look easy
Sr. Director – Customer Experience
One of the leading Technology Company
SmartSpeech subject matter experts did an outstanding job in laying a Speech Analytics roadmap considering our specific requirements around sales enhancement. We are just 3 weeks into the deployment and we are already receiving inputs for our agents and processes
SVP – Online Sales
One of the leading Retail Company
We did four different projects in Speech Analytics across different areas of application. The results in all areas were very promising and we are already in the process of making some significant changes
VP – Customer Experience
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